At TVR Accountants (“we,” “us,” “our”), protecting your privacy and ensuring the security of your personal information is of paramount importance to us. This privacy policy outlines how we collect, use, store, and protect your personal data when you visit and use our website (https://taxvatreturn.co.uk/) or when you engage our services. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
We collect and process a range of personal data, which may include:
- Personal Identification Information: Full name, email address, postal address, telephone number, and other contact information.
- Financial Information: Bank account numbers, payment details, and information related to your financial transactions that are required for the provision of accounting and tax services.
- Tax and Accounting Data: Data related to your tax returns, VAT, payroll, and other accounting records.
- Technical Data: Information gathered via cookies, including IP address, browser type, device information, pages accessed, and the date/time of access.
- Communication Data: Records of any communications you have with us, such as email correspondence and contact form submissions.
2. Purpose of Data Collection
We collect and use your personal data for the following reasons:
- To Provide Services: We use your data to deliver our accounting, tax, and VAT services, including filing returns, managing accounts, and providing financial advice.
- To Communicate: We may use your contact details to send you important updates regarding your services, as well as respond to your inquiries and requests.
- To Comply with Legal Obligations: We process your data to meet legal, regulatory, and statutory obligations, such as reporting to HM Revenue and Customs (HMRC).
- To Improve Our Services: We may use data to enhance our website's functionality, customer experience, and service offerings.
- For Marketing Purposes: With your explicit consent, we may send you marketing communications about new services, offers, or relevant content.
3. Legal Basis for Processing
The lawful bases for processing your personal data under the UK GDPR are:
- Contractual Necessity: Where processing is necessary for the performance of a contract (e.g., providing accounting services).
- Legal Obligations: Processing is required to comply with legal obligations, such as tax filings.
- Legitimate Interests: For purposes such as service improvements, fraud prevention, and marketing (with your consent).
- Consent: Where we rely on your consent for marketing communications, you can withdraw this consent at any time.
4. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected. In general, we are required by law to retain your financial and accounting records for at least six years. After this period, data will be securely destroyed unless further retention is required for legal or regulatory reasons.
5. Data Sharing and Disclosure
Your data will be shared only in the following circumstances:
- Service Providers: We work with third-party service providers (e.g., IT systems, payment processors) who require access to your data to perform their services.
- Legal Authorities: We may share data with legal, regulatory, or government bodies where required by law.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will not sell or rent your personal data to third parties.
6. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to have any incorrect or incomplete personal data corrected.
- Right to Erasure: You can request the deletion of your personal data where there is no longer a legitimate reason to retain it.
- Right to Restrict Processing: You can request that we limit how your data is processed.
- Right to Data Portability: You can request that your data be transferred to you or another data controller in a machine-readable format.
- Right to Object: You have the right to object to our processing of your data, particularly in relation to direct marketing or legitimate interests. To exercise your rights, please contact us. We aim to respond to all requests within one month.
7. Data Security
We implement stringent security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, secure servers, and access control protocols. We regularly review and update our security practices to ensure your data is protected.
8. Use of Cookies
Our website uses cookies and similar tracking technologies to enhance your experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more information on how we use cookies.
9. Third-Party Websites
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any external sites before providing any personal data.
10. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. If we make any significant changes, we will notify you via email or by posting a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us.